Last updated: 21 September 2026
This policy explains how to cancel a JamJar Jesmond Members Card bought on our website and how refunds work. It forms part of our Terms & Conditions and does not affect your statutory rights.
1. Your 14-day right to cancel
You can cancel your membership for any reason within 14 days of signing up (the day your payment was taken).
- If you haven’t used any member benefits, you’ll receive a full refund.
- If you’ve already started using your card within those 14 days, we may deduct a reasonable amount for the benefits you’ve received.
2. After 14 days
After the 14-day cancellation period, membership fees are non-refundable, except where:
- we’ve made a mistake — for example, you were charged twice or charged the wrong amount;
- we cancel or significantly change the membership scheme, in which case you’ll receive a proportionate refund for the rest of the membership year; or
- you are otherwise entitled to a refund by law.
3. How to cancel
Tell us you want to cancel, in person at JamJar Jesmond or by phone on 0191 281 4224. Please give the name and email address you signed up with. If you’ve already collected your card, please hand it back when you cancel.
4. How refunds are paid
We’ll refund you to the payment method you used (card, Apple Pay or Google Pay) within 14 days of agreeing your cancellation. Depending on your bank, it can take a few more working days to appear on your statement.
5. Unsuccessful and duplicate payments
- If your payment is declined or you don’t finish paying, your sign-up isn’t completed and you won’t be charged.
- If you’ve been charged more than once for the same card, contact us and we’ll refund the extra payment in full.
6. Student cards
Student cards are only issued on sight of valid student ID when you collect your card. If you can’t show valid student ID, please speak to a member of staff — you can cancel for a full refund (if you haven’t used the card) or ask about switching to a non-student card.
7. Contact us
JamJar Jesmond, 88 Osborne Road, Newcastle upon Tyne, NE2 2AP · 0191 281 4224