Last updated: 21 September 2026
These terms apply to the JamJar Jesmond 2026/27 Members Card bought through our website, jamjarjesmond.co.uk. Please read them before you sign up. By signing up and paying, you agree to these terms, our Refund & Cancellation Policy and our Privacy Policy.
1. Who we are
The Members Card scheme is run by JamJar Jesmond, 88 Osborne Road, Newcastle upon Tyne, NE2 2AP. You can contact us in person at the venue or by phone on 0191 281 4224.
2. The Members Card
- The Members Card gives the cardholder the member benefits listed under “What a membership card entitles you to” on the sign-up form at the time they sign up.
- Benefits apply at JamJar Jesmond only, to the cardholder’s own purchases, and are subject to availability.
- We may change, add or withdraw individual benefits during the membership year. If a change significantly reduces the benefits, we’ll let you know and you can ask for a proportionate refund.
- Member benefits have no cash value and can’t be exchanged for cash.
3. Card types and prices
- Student card — for current students. You must show valid student ID when you collect your card.
- Non-student card — for everyone else.
- The price of each card is shown on the sign-up form before you pay. Prices are in pounds sterling.
- A limited number of cards are available each year. Once they have sold out, sign-up closes.
4. Signing up and paying
- You sign up by completing the online form and paying online by debit or credit card, Apple Pay or Google Pay. Payments are processed securely by our payment provider, WooPayments (powered by Stripe). We never see or store your full card details.
- Your membership is confirmed once your payment has gone through and you see our confirmation page. If your payment is declined or not completed, your sign-up isn’t complete and no card will be issued.
- You must be 16 or over to sign up, and the details you give us must be accurate and your own.
5. Collecting and using your card
- Cards are collected in person at JamJar Jesmond. If you bought a student card, please bring your student ID.
- Show your card when you order to receive your member benefits.
- Your card is personal to you and can’t be transferred, lent or shared. Staff may ask for ID to confirm the card belongs to you.
- Benefits on alcoholic drinks are only available to customers aged 18 or over. We may ask for proof of age and may refuse service in line with our licensing responsibilities.
- If you lose your card, please let us know as soon as possible.
6. How long the card lasts
The Members Card is valid for the 2026/27 membership year. It does not renew automatically — you won’t be charged again unless you sign up for a new card.
7. Misuse
If a card is misused — for example, shared with someone else or used fraudulently — we may cancel it. If we cancel a card because of misuse, we won’t give a refund, except where the law requires it.
8. Cancelling and refunds
You have the right to cancel within 14 days of signing up. Please see our Refund & Cancellation Policy for full details.
9. Our responsibility to you
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, and your statutory rights as a consumer are not affected. Otherwise, if something goes wrong with your membership, our liability to you is limited to the price you paid for your card.
10. Changes to these terms
We may update these terms from time to time. The version that applies to you is the one published on this page when you signed up, unless a change is required by law.
11. Governing law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
12. Contact us
JamJar Jesmond, 88 Osborne Road, Newcastle upon Tyne, NE2 2AP · 0191 281 4224