Last updated: 21 September 2026
JamJar Jesmond (“we”, “us”, “our”) is committed to protecting your personal information. This policy explains what information we collect, why we collect it, how we use it, who we share it with, and your rights over it. It applies to everyone who visits our website (jamjarjesmond.co.uk), books a table or room with us, signs up for a Members Card, orders from us, or contacts us in any other way.
This policy is written in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
JamJar Jesmond, 88 Osborne Road, Newcastle upon Tyne, NE2 2AP. Phone: 0191 281 4224.
We are the data controller for the personal information described in this policy, which means we decide what information is collected, why, and how it is used.
2. What information we collect
2.1 Booking a table
Your name, phone number, email address (if provided), number of guests, date and time of booking, and any special requirements (for example dietary or accessibility needs).
Why: to confirm and manage your booking and meet your needs on the day. Lawful basis: performance of a contract with you. Information about a serious allergy may also be processed to protect your vital interests.
2.2 Booking a room
Your name, address, phone number, email address, payment details (handled by our payment provider — we don’t store full card numbers) and any identification details we are required by law to record.
Why: to confirm and manage your stay, take payment and meet our legal obligations. Lawful basis: performance of a contract; legal obligation.
2.3 Food orders
If you order for delivery or collection we use your name, address, phone number, email and order details to fulfil your order. Orders placed through delivery partners such as Deliveroo are also covered by that partner’s own privacy policy.
Lawful basis: performance of a contract with you.
2.4 Catering and event enquiries
The details you give us in your enquiry — usually your name, contact details and event information — so we can respond and, if you go ahead, deliver your event. Lawful basis: steps taken at your request before entering a contract; performance of a contract.
2.5 Members Card sign-up
When you sign up for a 2026/27 Members Card on our website, we collect:
- All members: first name, last name, email address and mobile/contact number.
- Student members: date of birth.
- Non-student members: your address.
We also record the IP address you signed up from, which we use only to help identify and prevent fraud or misuse.
Why: to process your membership, take payment, recognise you when you collect and use your card, and contact you about your membership.
Student ID: we do not collect or keep copies of student ID. Staff will ask to see your student ID in person when you collect a student card, and no copy is made. Copies of student ID uploaded before 21 September 2026 are being permanently deleted.
Lawful basis: performance of a contract with you. Checking student status relies on our legitimate interest in offering the student price only to students.
2.6 Card payments
Online payments are processed by WooPayments (provided by Automattic, the company behind WooCommerce) using Stripe as the payment processor. You can pay by debit or credit card, Apple Pay or Google Pay.
- Your card details are entered into a secure payment form provided by Stripe. We never see or store your full card number, expiry date or security code.
- We receive a record of the transaction — the amount, date, a payment reference and the card type and last four digits — for our records and receipts.
- Stripe may use transaction information to prevent fraud, as described in its own privacy policy: stripe.com/gb/privacy.
Card payments before September 2026 were processed by Square; records of those transactions are kept for as long as the law requires.
Lawful basis: performance of a contract; legal obligation to keep accurate financial records.
2.7 Visiting our website
Our website host and tools may automatically log your IP address, browser and device type, the pages you visit and the website you came from. We use cookies to make the site work and understand how it is used (see section 11).
Lawful basis: legitimate interests in running, securing and improving our website; your consent for non-essential cookies.
2.8 Contacting us
If you contact us by phone, email, social media or a contact form, we keep a record of your message and our reply. Lawful basis: legitimate interests in responding to and managing correspondence.
2.9 Marketing (only if you opt in)
If you opt in to marketing we keep your name and email address. Lawful basis: your consent, which you can withdraw at any time.
3. How we use your information
We only use your information for the purposes above: to provide the services you ask for, take payment and keep financial records, recognise members and check eligibility for the student price, respond to enquiries and complaints, run and secure our website, send marketing where you’ve asked us to, and meet our legal obligations. We won’t use it for anything else without telling you first and, where required, asking for your consent.
4. Who we share your information with
- Stripe and Automattic (WooPayments) — to process online payments (see section 2.6).
- WooCommerce — the shop software on our website. Your order details are stored in our own website database.
- Our website host — SiteGround, which stores our website and its database.
- Delivery partners — such as Deliveroo, when you order through them.
- Our IT and website support — only when they need access to fix a problem, under confidentiality.
- HMRC, the police and other authorities — only where we are legally required to, or to prevent or detect crime.
We do not sell, rent or trade your personal information.
5. Where your information is stored
Most of your information is stored in our website database, hosted by SiteGround in the European Economic Area. Our payment providers may process information outside the UK (for example in the United States). Where that happens, appropriate safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses are in place.
6. How long we keep your information
| Information | How long we keep it |
|---|---|
| Table bookings | 12 months from the booking date |
| Food orders | 12 months from the order date |
| Hotel guest records | As required by law |
| Members Card registrations | The membership year plus 2 years |
| Student ID | Not collected or kept (older uploads are being deleted) |
| Financial and transaction records | 6 years after the end of the financial year (tax law) |
| Marketing details | Until you unsubscribe, or 3 years after your last interaction |
| Customer service correspondence | 3 years |
After these periods we securely delete or anonymise the information.
7. Your rights
Under UK GDPR you have the right to: be informed about how we use your information; access a copy of it; have inaccurate information corrected; have it deleted where we no longer need it (unless we must keep it by law); restrict or object to our use of it, including for direct marketing; and receive information you gave us in a portable format. We do not make decisions about you using purely automated means.
To exercise any of these rights, contact us in person at the venue, by phone on 0191 281 4224, or by post at the address in section 1. We aim to respond within one month and there is normally no charge.
8. How we protect your information
- All connections to our website are encrypted (HTTPS).
- Access to our website’s admin area is restricted to authorised staff and protected by strong passwords.
- Card details are handled only by our payment provider and never reach our systems.
- Our website software, plugins and security tools are kept up to date, and our host provides its own physical and network security.
If we become aware of a personal data breach that puts your rights at risk, we will report it to the Information Commissioner’s Office within 72 hours and tell you where required.
9. Children
Our online sign-up and ordering are not intended for children under 16. If we find we have collected information from a child without appropriate consent, we will delete it.
10. Marketing
If you’ve opted in to marketing, you can unsubscribe at any time using the link in any of our emails or by contacting us. We never share your details with third-party advertisers.
11. Cookies
We use strictly necessary cookies (for example for the shop basket, checkout and security), functional cookies (for example remembering that you’ve closed the Members Card prompt) and, with your consent, analytics cookies. You can clear or block cookies in your browser settings, although some parts of the site may not work as expected.
12. Complaints
If you’re unhappy with how we’ve handled your information, please contact us first so we can put things right. You can also complain to the Information Commissioner’s Office (ICO): ico.org.uk, 0303 123 1113, or Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
13. Changes to this policy
We may update this policy from time to time. We’ll publish any changes on this page and update the date at the top.
14. Contact us
JamJar Jesmond, 88 Osborne Road, Newcastle upon Tyne, NE2 2AP · 0191 281 4224